FREQUENTLY ASKED QUESTIONS
Registration and Login
What is PriorPlus?
PriorPlus is a Loyalty Program for Priorbank clients. Clients can become participants of the Program according to the rules of the Program. Participants accumulate points for their further exchange for various encouragements, such as gift discount promo codes for shops and restaurants, discounts on air tickets, hotel accommodation, etc.
What types of cards participate in the program?
Visa Gold, Visa Gold Credit, Visa Platinum, Visa Infinite, Visa Signature and Visa Classic (from 01.06.2021) cards issued by the Bank participate in the Program.
How do I register for an account?
To register please follow these steps:
Go to https://plus.priorbank.by/ and click the Register button. You will be taken to a registration page. To start registration process you need to input the data of your eligible Visa card for the verification purposes. Using 3D-Secure technology we want to confirm that you are the owner of this card. Input the requested information and click Send.
Then you will be redirected to your PriorPlus profile page with a successful activation message.
How do I login to my account?
Go to https://plus.priorbank.by/ . If you are a registered user, click the Login button and enter your username and password. If you have not registered for your PriorPlus account follow the instructions provided in Question 3 above.
Can I use my Priorbank online banking credentials to login on the PriorPlus website?
No, you need to register separately for a PriorPlus account using the process described in Question 3 above.
Can I access the PriorPlus through https://www.priorbank.by/ ?
No, you need to register and login through the PriorPlus website https://plus.priorbank.by/ .
Earning pointes
How do I earn points?
You can earn points every time you pay for goods and services by Visa Gold, Visa Gold Credit, Visa Platinum, Visa Infinite, Visa Signature and Visa Classic card from Priorbank in the sales and service networks of Belarus and abroad, including on the Internet.
From 01.04.2025, the minimum transaction amount for accrual of points is for purchases from 20 BYN for all Visa cards.
Points are credited using the following formula:
- for Visa Gold and Visa Gold Credit card - a rate of 0,8% of the payment amount is applied for transactions made within the country and abroad;
- for Visa Platinum and Visa Signature card - a rate of 1% of the payment amount is applied for transactions made within the country and abroad;
- for Visa Infinite card - the rate of 1.5% of the payment amount is applied for transactions made within the country and abroad;
- for Visa Classic card - the rate of 0.5% of the payment amount is applied for transactions made within the country and abroad.
Besides the standard points credited for card payments in retail and service outlets, following additional points are credited:
• Welcome points: 5 (five) points, which are provided for registration in the Program of the Account of a Participant who has not previously participated in the Program.
• Additional types of points that can be credited in cases determined by the Initiator or the Bank.
Points are credited to Visa Gold, Visa Gold Credit, Visa Platinum, Visa Infinite, Visa Signature and Visa Classic (from 01.06.2021) cards issued by Priorbank and registered for participation in the Program, from the moment of registration of the Participant on the Program website and making the first transaction after registration.
In specific situations, particularly during promotional campaigns or special promotions and offers from the Program Initiator, Bank or Program Partners, additional points may be credited in accordance with the rules for crediting additional points, which are reported separately and applied together with the terms of these promotional campaigns, special promotions and offers.
Points are not awarded for the Participant's Settlement Transactions made using the Prior Pay mobile application, regardless of the Card type.
It is also important to know that there are limitations on the accrual of points, regardless of the type of card:
| № | Merchant Category Code (MCC) | Name | Description | Limitation |
| 1 | 5999 | Miscellaneous and Specialty Retail Stores | Retailers that sell unique or specialty items that do not fit any MCC description. This MCC code should only be used when this product does not fit other MCCs. Examples include specialty shops that sell maps and atlases, ammunition, ice, distilled water, accessories for magic, parties, beauty, and other | No more than 10 points per month per account |
| 2 | 4215 |
Courier Services – Air or Ground Fright Forwarders |
Sales outlets that deliver personally addressed letters and parcels (excluding US Postal Services - MCC 9402). | No more than 10 points per month per account |
| 3 | 6300 | Insurance Sales, Underwriting, and Premiums | Retail outlets that sell all types of personal and business insurance policies, including car, life, health, medical and dental insurance, for home owners and tenants, property interests, floods, earthquakes. | No more than 10 points per month per account |
| 4 | 7311 | Advertising Services | Enterprises that produce advertising services (copyright registration, production of graphics, outdoor advertising and other creative work), as well as advertising in newspapers, radio and television or other methods of advertising a client on the basis of an agreement with him or for a fee | No more than 10 points per month per account |
| 5 | 4812 | Telecommunications Equipment including telephone sales | Outlets that sell telecommunications equipment such as telephones, fax machines, pagers, cell phones, and other telecommunications related equipment | No more than 10 points per month per account |
| 6 | 5968 | Direct Marketing – Continuity/Subscription Merchant | Outlets that sell goods or services by direct mail. These merchants may offer a series of products (such as one book per month for a year) or an annual reiteration (replacement with a new product or renewal for that product) of a particular product. An invoice is issued from the card account of the cardholder for the service over a long period of time (once a month or once a year). The service continues either until the card expires or until the contract is terminated by the client. This MCC includes mailing services, magazines and newspapers, audio clubs, sale of cassettes, CDs, videotapes, DVDs, collectibles (coins, postcards, books, etc.) | No more than 10 points per month per account |
| 7 | 5960 | Direct Marketing- Insurance Service | Outlets that sell insurance services directly by mail, issue invoices for uncovered checks, and magazine or television apps, all of which include either duty-free (toll-free) phone numbers or addresses or websites through which prospective buyers can respond. Offered insurance services may include all forms of life insurance, medical compensation (additional coverage is usually paid personally to the consumer) in case of accidental death, separation insurance, credit card insurance in which the outstanding balance is insured against the death of the cardholder; disability and unemployment insurance, travel health insurance. Sales may target special groups such as veterans, retirees, school teachers, or members of some organizations. Payment of insurance premiums usually occurs in periodic installments (monthly, quarterly, annually), and continues until canceled by either the cardholder or the insurance company. Another common feature is a free trial period of 60 to 90 days, with the first installment paid after the trial period ends. | No more than 10 points per month per account |
| 8 | 4011 | Railroads – Freight | Railways involved in the transportation of goods. | No more than 10 points per month per account |
| 9 | 7299 | Miscellaneous Personal Services ( not elsewhere classified) | Outlets that did not get into any MCC category. Examples of such outlets include pet care services, bath houses, nursing services, maids, dog hotels, real estate agents, brokers, body piercings and tattooing, water detoxification, taxidermist services, and wedding chapels. | No more than 10 points per month per account |
| 10 | 8999 | Professional Services ( Not Elsewhere Defined) | Traders engaged in traditional "professions" that offer highly specialized services and often require employees to receive advanced or specialized education or training to provide the service. This MCC should only be used if the merchant's business is not described by another, more specific MCC. Examples of such traders include brokers, research firms, financial planners, graphic designers, court stenographers, real estate appraisers, and auctions. | No more than 10 points per month per account |
| 11 | 7399 | Business Services, Not Elsewhere Classified | Traders providing commercial and trade services that are not usually considered professions. This MCC should only be used if another more specific MCC does not describe the merchant's business. Examples of such business services include publishing companies, conference companies, meeting planners, seminars, locksmiths, mail and packaging services (including stamp sales), messaging and paging services, and waste management services. | No more than 10 points per month per account |
| 12 | 7994 | Video Game Arcades/Establishments | Vendors who use coin machines for entertainment, including video game galleries, usually located in shopping malls. Other devices that merchants may work with, including jukeboxes, pinball machines, slot machines, mechanical games, and instant photo booths | No more than 10 points per month per account |
| 13 | 7372 | Computer Programming, Integrated Systems Design and Data Processing Services | Software service, computer design, database processing on the basis of a contract or direct payment. Some may provide software design, system modification, data entry and processing services. User training. | No more than 10 points per month per account |
* Russian language prevails in the table and takes precedence over other editions available on the website
How soon will points appear in my account after I make a transaction by my card?
Points earned on purchase transactions made by your card are credited to your account within 60 business days after the transaction appearing on your card statement.
It is important to remember that points are not awarded for:
| № | МСС | Name | Description |
| 1 | 4814 | Telecommunication services | Telecommunication service providers including local and long distance calls, credit card calls, calls through use of magnetic-strip reading telephones and fax services |
| 2 | 4813 | Keypad telecom points of sale offering single local and long distance phone calls using a central access number without speaking to an operator and using an access code | Telecommunications service providers including local and long distance phone calls using key entry via a central access number. |
| 3 | 4816 | Computer network / information services | Providers of computer networks, information services, and other operational services such as bulletin boards, e-mail, or Internet access. |
| 4 | 9402 | Postal Services – Government Only | Government posts, including local post offices. Services include the acceptance and processing of parcels and mail for dispatch, the sale of postage stamps, and a special mailing service. |
| 5 | 4214 | Freight carriers, local / long distance trucking, moving and storage companies, local delivery | Local and long distance trucking, which may or may not provide storage services. |
| 6 | 4829 | Money Orders – Wire Transfer | Operation in which funds are delivered or made available to a person in a place other than the place where the money is transferred. These transactions include non-personal transactions such as those promoted by the Internet. |
| 7 | 6012 | Financial Institutions – Merchandise and Services | For commercial purchases or services provided by financial institutions. Such purchases or services may include checks and other financial goods, promotional items, loans, payment for inquiries (advice services). |
| 8 | 7800 | Government Lottery (USA only) | Group: Entertainment |
| 9 | 7995 | Betting (including Lottery Tickets, Casino Gaming Chips, Off-track Betting and Wagers) | Any transaction, other than ATM transactions, including placing bets, buying a lottery ticket, playing commercial games while flying, or buying tokens (chips) or other instruments in exchange for cash, goods, or services related to gambling, by institutions such as casinos, hyppodromes, houses of cards, airlines, etc. |
| 10 | 7801 | Internet gambling (USA only) |
Merchants licensed under applicable law or regulation to operate an internet gambling system or platform that accepts betting.
|
| 11 | 7802 | Horse / Dog Racing (USA only) | Traders licensed under applicable law or regulation to conduct horse or dog races or pari-mutul or both. |
| 12 | 4815 | MasterPhone Telephone Service | Used to pay monthly telephone bills exceptionally for MasterCard MasterPhone telephone services. |
| 13 | 5933 | Pawnshops | Merchants who provide money in exchange for personal property. Pawnshops can, after default on the loan, sell property to the general public. Property left in a pawnshop can be such as jewelry, watches, musical instruments, bicycles, furniture, coins, and cameras and photographic equipment. |
| 14 | 6010 | Financial Institutions – Manual Cash Disbursements | Used only to identify personal transactions in which the cardholder uses the Master Card as a member of a financial institution to receive cash withdrawals, open deposit account, or purchase traveler's checks, or save savings. |
| 15 | 6011 | Financial Institutions – Automatically Cash Disbursements | This MCC is used to cash out funds in automatic devices, such as ATMs (in any type of financial institution). |
| 16 | 6022 | Financial Institutions (Financial Institution (RCL Internal) | Group: Service provider. |
| 17 | 6023 | Financial Institutions (State Banks (RCL Internal) | Group: Service provider. |
| 18 | 6025 | Financial Institutions (National Banks (RCL Internal) | Group: Service provider. |
| 19 | 6026 | Financial Institutions (National Banks Non Federal (RCL Internal) | Group: Service provider. |
| 20 | 6028 | Financial Institutions (Unincorporated Private Banks (RCL Internal) | Group: Service provider. |
| 21 | 6050 | Financial Institutions – quasi cash |
Purchase of cash checks, foreign currency, payment orders or using cards to open / replenish deposit accounts in financial institutions. |
| 22 | 6051 | Non-Financial Institutions – Foreign Currency, Money Orders (not wire transfer) and Travelers Cheques | For purchases with cash checks, foreign currency, money orders, or the use of payment cards to open a deposit account in non-financial institutions. Any commission charged on purchases of such quasi-cash instruments (almost cash) and included in the total amount of transactions must be clearly communicated to the cardholder prior to completing the transaction. |
| 23 | 6211 | Security Brokers/Dealers | Fees charged by merchants that sell, buy brokerage securities, commodities, and general funds. |
| 24 | 6381 | Insurance Premiums | The code is in the exceptions of some banks. |
| 25 | 6399 | Insurance, Not Elsewhere Classified | The code is in the exceptions of some banks. |
| 26 | 6529 | Remote Stored Value Load – Financial institutions | Group: Service provider. |
| 27 | 6530 | Financial Institutions (Remote Stored Value Load - Seller) | Group: Service provider. |
| 28 | 6531 | Payment for services - money transfers | Group: Service provider. |
| 29 | 6532 | Payment Transaction - Financial Institution |
This MCC can only be used to identify transactions. A payment transaction allows MasterCard cardholders to transfer funds to a MasterCard account. NOTE. This MCC is also used for domestic payments in Brazil using a coupon ("CARNE") in the Latin America and Caribbean region. |
| 30 | 6533 | Payment operation - seller |
This MCC can only be used to identify transactions. A payment transaction allows MasterCard cardholders to transfer funds to a MasterCard account. NOTE. This MCC is also used for domestic payments in Brazil using a coupon ("CARNE") in the Latin America and Caribbean region. |
| 31 | 6534 | Money Transfer - Financial Institution | Group: Service provider. |
| 32 | 6536 | Money transfers MasterCard MoneySend - within the country | Defines MoneySend payment transactions within the country. MoneySend operates on an invoice processing basis with funds transferred from the sending institution to any MasterCard, Maestro or Cirrus accounts held at the receiving institution. |
| 33 | 6537 | Money transfers MasterCard MoneySend - between countries | Defines MoneySend payment transactions between countries. MoneySend operates on an invoice processing basis with funds transferred from the sending institution to any MasterCard, Maestro or Cirrus accounts held at the receiving institution. |
| 34 | 6538 | Money transfers MasterCard MoneySend Funding | Defines a MoneySend Funding transaction in which the cardholder uses a MasterCard to fund a MoneySend Payment Transaction. |
| 35 | 6540 | POI funding transactions (excluding MoneySend) |
Defines a transaction conducted by a cardholder providing any of the following services: • A service in which funds are delivered or made available to a person other than the cardholder; • Uploading funds to an account if these funds will not be used for sales described by any of the MCCs listed in the paragraph below; or • Uploading funds to a stored value or prepaid card MCC 6540 cannot be used to identify any sales other than those described |
| 36 | 6611 | Overpayment (advance payments) | Code is in the exception lists of some banks and in the own code lists of some US banks. |
| 37 | 6760 | Savings Loan Bonds | Code is in the exception lists of some banks and in the own code lists of some US banks. |
| 38 | 7273 | Dating | Merchants providing dating and escort services, including via computers, personal videos, and dating services |
| 39 | 7276 | Tax preparation service | Merchants who exclusively provide income tax declaration preparation services without auditing, accounting or bookkeeping services. |
| 40 | 7277 | Debts, marriage, personal issues - consulting | Traders providing a variety of consulting services such as debt and financial consulting, marriage consulting, family consulting, alcohol and drug abuse consulting, and other personal consulting. |
| 41 | 7321 | Consumer debt reporting agencies | Entrepreneurs specializing in consumer debt reporting, conducting investigations in this area, providing clearinghouse services, and other related services. |
| 42 | 7322 | Debt collection agencies | Group: Business services |
| 43 | 7389 | Business services - not elsewhere classified | This code is in the SIC code reference books and is included in the exclusion lists of some banks. |
| 44 | 7511 | Truck parking | Group: Business services |
| 45 | 8398 | Charitable and community service organizations | Charitable (non-political) organizations, public organizations with the provision of services of lawyers' organizations, public organizations and health agencies. |
| 46 | 8641 | Associations - civil, social and fraternal | Associations participating in civic, social, or fraternal associations include associations and clubs, business clubs, communities, social clubs, veterans' organizations, and youth associations. |
| 47 | 8651 | Political organizations | Affiliate organizations that represent the interests of national state or local political parties or candidates, including political groups specially organized to increase the funds of a political party or individual candidate. |
| 48 | 8661 | Religious organizations | Religious organizations that provide religious instruction or study and religious activities. Examples are churches, convents, monasteries, mosques, shrines, synagogues, and temples. |
| 49 | 8675 | Automobile associations | Automobile associations and clubs. Provide members with special services such as travel information and road conditions, maps and guides, and special rates for payments at restaurants, hotels, and car rental agencies. These merchants often require an annual membership fee. |
| 50 | 8699 | Organizations. Memberships not previously classified | Organizations or associations not described by another, more specific MCC. Includes historic clubs, labor unions, poetry clubs, art councils, and co-ownership or lease associations. |
| 51 | 9211 | Court payments including child support | Local, state, and federal courts that administer and process court fees, child support, and child support payments. |
| 52 | 9222 | Fines | Government agencies that administer and process local, state, and federal penalties and fines. |
| 53 | 9223 | Collateral and payment obligations | Merchants who mail bail to the court system to hedge against the appearance of recruited individuals. |
| 54 | 9311 | Tax payments | Local, state, and federal entities that are involved in financial management and taxation, including collection of taxes and fines. These include the customs bureau and state tax commissions. |
| 55 | 9399 | Government services not previously classified | Traders providing general government support services such as personnel management services, audits, acquisitions, and building management services, and unless otherwise described by other, more specific MCCs. Examples include civic rights and empowerment commissions, government services, government accounting offices, general services offices, government supply agencies, police, firefighters, and traffic police, national, state, and city parks. |
| 56 | 9401 | i-purchasing pilot | Group: Government services |
| 57 | 9405 | Intra-Government Procurement - Government Only | Transactions between government departments, departments, or agencies that participate in intra-government relocation programs (IGOTS). |
| 58 | 9411 | Government loan payments | Group: Government services |
| 59 | 9754 | Gambling, Dog Racing, State Lottery | Group: Government services |
| 60 | 9950 | In-company purchases | Sellers classified under this MCC process procurement transactions representing internal transfers of goods and services between divisions |
| 61 | 9999 | Unknown category | The code is used for operations with an undefined category |
| 62 | 4899 | Cable, Satellite and Other Pay Television/Radio/Streaming Services | Payment for TV, radio and similar services |
| 63 | 4900 | Utilities – Electric, Gas, Water, and Sanitary | Any payments for utilities, including any payments in Single Settlement and Information Space (SSIS). |
| 64 | 8211 | Elementary and Secondary Schools | Payment for school, kindergarten |
| 65 | 8220 | Colleges, Universities, Professional Schools, and Junior Colleges | Payment for college, university |
| 66 | 8351 | Child Care Services | Babysitting, Babysitting Services, Early Childhood Education |
* Russian language prevails in the table and takes precedence over other editions available on the website
How do I know the total points I have available?
Once logged into your account, the available points are displayed on the upper right hand side of the navigation menu bar. You can also click on My profile to view details of your account. To see the points earned by transaction, please go to My balance.
Where do I see the amount of the Welcome points that has been credited to my account?
Once logged into your account, click on My profile on the top navigation menu. To see the Welcome points earned by transaction, please go to My balance.
You can also view a detailed account statement by selecting a period from the My Balance menu.
I have more than one card linked to my account. How do I know how many points I earned from each card?
Once logged into your account, click My profile. In My profile click on My balance and you will be able to view the total points earned for each card linked to your account by selecting a period.
When do my points expire?
Points expire after 24 months from the date of their accrual.
At the same time, if no points have been accrued to the Participant's Account in the Program for 3 months, then all points accumulated in the Participant's Account are canceled.
Managing my Account
How do I access my account?
You can access your account online 24/7 with your username and password.
How can I reset my PriorPlus account password if I forget it?
Go to the loyalty program website, click Login and click “Forgot password?” link. Select one of the 3 ways to reset your password and click Continue/Restore.
If you select option 1: A valid card currently linked to my account
Enter the card details and click Continue.
You will be redirected to the 3D Secure verification page where you will enter the one-time password sent to your mobile phone and/or email address.
Once your one-time password is verified, you will be redirected to a page where you can create your new password. You will then be redirected to the login page where you can login with your email address and new password. You will also receive an email confirming the change of password.
If you select option 2: My verified email address
Enter your email address and mobile number used when you registered for the loyalty program and click Restore. You will receive an email with the verification code.
Enter the verification code on the loyalty program website and click Continue.
Once you successfully input the verification code, you will be redirected to a page where you can create your new password. You will then be redirected to the login page where you can login with your email address and new password. You will also receive an email confirming the change of password.
If you select option 3: A verification code provided by the call center
Contact the call center for the verification code. After the validating your account by the call center, a verification code will be sent to your registered email address.
Visit the loyalty program website, click Login and click the “Forgot password?” link.
Enter the verification code sent to your email address on the loyalty program website and click Continue.
Once you successfully input the verification code, you will be redirected to a page where you can create your new password. You will then be redirected to the login page where you can login with your email address and new password. You will also receive an email confirming the change of password.
What is a valid card?
A valid card is any card linked to your account that has not expired.
What is a verified email address? How do I verify my email address?
A verified email address is an email address registered with the loyalty program and that has completed the verification process. You can verify your email address at the time of registration in the loyalty program by clicking on the email verification link in the welcome email sent to you. You can also verify your email address by logging into your account and accessing the email verification option in the section (see detailed steps in the following question)
How do I verify my email address at the time of registration?
Once you have registered in the loyalty program, you will receive a welcome email with a verification link. Click on this link to verify your email address.
Note that the verification link is active for 20 minutes from the time you receive the email. If you are not able to click the link within 20 minutes, you also have the option to verify your email address by logging into your account and accessing the email verification option in the section (see detailed steps in the following question).
I did not verify my email address when I registered in the loyalty program. How do I verify my email address now?
Please sign in again to your account. You will see a pop-up offering to verify your email. If you click Please confirm your email, then the verification code will be sent to the email address you used to sign up for the loyalty program. Enter on the screen verification code and click Confirm your email. You will receive a message confirming that you have successfully verified your email address.
What happens if I enter in my account password incorrectly multiple times?
Your account will be blocked for 1 hour after 5 incorrect attempts.
I have several Priorbank cards. Can I consolidate the points earned on all my cards under one account?
Yes, you can consolidate points earned on multiple cards under a single account. You can add up to 4 additional cards to your account. Go to https://plus.priorbank.by/
Step 1: Login into your account
Step 2: Click on My bank cards. To add a card, follow these steps:
Step 3: Click on the plus sign (Add card), and enter your New card details, then click Continue
Step 4: You will be taken to a verification page using 3D-Secure technology where you will be asked to enter the code. You will receive this code in a text message to your phone.
Please note that you cannot link a card that has previously been registered in PriorPlus to your account.
My Priorbank card is expired/lost/stolen and I received a new card from the bank. How do I ensure I earn points on my new card?
Please follow instructions above how to link your new card to your account. You may remove or de-link the old card in the menu My bank cards.
Can I update my profile and personal details?
Yes, you can update your profile and personal details by logging into your account on https://plus.priorbank.by/. Once logged in, you can manage all your profile information, preferences and contact details. Members are encouraged to keep their profile information up to date to get better benefits from the vast variety of encouragements.
Priorbank Payment Card Products
What are the various types of payment cards available from Priorbank?
Priorbank offers a variety of payment card products to suit our customers’ needs. For more information please call +375 17 289 90 90
A1: +375 44 729 90 90
МТС: +375 29 729 90 90
Life: +375 25 729 90 90.
How do I get more information about obtaining Priorbank card?
Please call +375 17 289 90 90
A1: +375 44 729 90 90
МТС: +375 29 729 90 90
Life: +375 25 729 90 90,
or go to https://www.priorbank.by/ , or visit any of bank's branches for more details.
Where can I find more information on the benefits, fees and charges for Priorbank cards?
Please call +375 17 289 90 90
A1: +375 44 729 90 90
МТС: +375 29 729 90 90
Life: +375 25 729 90 90,
or go to https://www.priorbank.by/ , or visit any of bank's branches for more details.
Who should I contact if I have a question about my valid Priorbank card?
Please call the Customer Service Center at +375 17 289 90 90
A1: +375 44 729 90 90
МТС: +375 29 729 90 90
Life: +375 25 729 90 90.
Promocodes
Until what date do I need to use the promocode?
The promocode must be used before the expiration date specified in your promocode.
Do I need to show promocode in the shop for payment?
Yes, you need to show promocode in the shop to pay for the goods.
Can I pay for discounted goods?
The final rules for using the promocode are regulated by the partner chain.
Can I exchange a promocode for money?
No. The promocode is non-exchangeable and is not subject to return.
How can I get a promocode for which I exchanged points on the Loyalty Program website?
After exchanging points for the promocode you have chosen in the Rewards catalog, you will receive an email with the promocode attached to it to the email address specified in your account.
Also, you can go to My orders section in your Personal Account and download a file with a promocode from the corresponding order.
Google / Apple Wallet
Can I add my bonus balance to Google or Apple Wallet?
Yes, to do this, log in to the Personal Account in the section Personal Profile and click Google Wallet or Add to Apple Wallet.
Can I add purchased certificates to Google or Apple Wallet?
Yes, for this you need to select the required certificate in the My Orders section, click More Details, and click on the arrow (button to download certificates).
A pop-up will open where you can select a download option:
- Download button - download as a pdf-file
or
- Google Wallet or Add to Apple Wallet button - download to Google or Apple Wallet
It is important to remember that partner retailers reserve the right to regulate the use of certificates and to accept only the printed version.
Other questions
What should I do if I have not received SMS message with a verification code?
Click the link „Send the SMS again“. If you still have not received the code, contact the call centre +375 17 390 41 63 (calls are free of charge on the territory of the Republic of Belarus).
What should I do if I have not received an email from the program after filling out the profile?
Check your SPAM folder. If there is no email in it, go back to the program website where you also have the option to verify your email address by logging into your account and accessing the email verification option in the section (see detailed steps in Managing my Account, Question 6).
What should I do if I cannot enter my user account on the website?
Make sure that all data is entered correctly. When entering the password check the language of the keyboard and whether the CapsLock button is switched off. If that does not help we suggest to use the option of recovering your password.
What should I do if my card has not passed the registration check?
This indicates that the authenticity of the card has not been confirmed or the 3D Secure function has not been activated. To activate it you need to contact the hotline of the Bank at the phone number +375 17 289 90 90
A1: +375 44 729 90 90
МТС: +375 29 729 90 90
Life: +375 25 729 90 90.
If the function is active there may have been an error when entering the card data or the validity term has expired. Check the expiration date of your card or contact your Bank for more details.
What should I do if I indicated incorrect data in my profile by mistake?
To change the data of your profile you need to login into your account on the program website. Then in the section „My profile“ you need to enter the updated data in the appropriate fields and click the „Save“ button.
Can I give my gift promocode to my family members or friends?
Yes, you can give your promocode to anyone but you should remember that each promocode can be used only once.
I do not have access to the site. Can I exchange points for a promocode for an air ticket discount/ hotel room reservation discount by phone?
You can exchange points for promocode for an airline ticket or hotel room reservation discount, etc. only on the Program website in your account. Our support team do not have access to your account.